Computer Repair Privacy Policy and Legal Obligation

CQ Services, Inc. is committed to respecting your privacy and recognizing your need for appropriate protection and management of personal information you share with us (the phrase "personal information" means any information by which you can be identified, such as your name, mailing address, email address, telephone number, etc.). The purpose of this privacy policy is to inform you what personal information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information.

Collecting Information

CQ Services, Inc. employees will not access any personal identifying or financial information within the customer's computer which is outside the scope of the repair without the customer's prior knowledge and consent.

Pirated Software

It is CQ Services, Inc.'s legal responsibility to report any pirated software witnessed during the repair to the appropriate authorities.

Unauthorized Access

CQ Services Inc. will only preform a repair on a computer that is legally owned by the customer. Only those computers presented to the CQ Services, Inc. by the authorities with the appropriate legal order will be examined without the customer's expressed consent. CQ Services, Inc. reserves the right to reject any computer repair whose ownership is suspect. If CQ Services, Inc. suspects a computer brought in for repair is stolen property, it is CQ Services, Inc.'s legal responsibility to report this suspicion to the appropriate authorities.

Information Storage

CQ Services, Inc. employees will never copy any personal information, software or files which are outside the scope of the repair without the customer's prior knowledge and consent. All backups of personal information, software or files that are made in the duration of the repair are destroyed before the customer's computer is returned to the customer, unless otherwise directed by the customer. In the event that the customer directs CQ Services, Inc. to back up certain information, only those folders to which the CQ technician is specifically directed will be backed up. CQ Services, Inc. will never, under any circumstance, search customer file folders to find a specific file or file type. To protect both the customer's privacy and CQ Services, Inc.'s legal responsibility, CQ Services, Inc. relies upon the customer to direct the technician to the exact folder the customer wishes to be backed up.

Policy Changes

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site ( Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. This policy was updated in August 2011.

Your Feedback

To help us improve our privacy policy and practice, please give us your feedback. You may email us at or call us at (800) 366-2414.